Terms and Conditions

Please read these terms and conditions of sale (‘Terms’) carefully. They will apply to any order you make for goods from The Desserts Delivered Bakery Ltd. You understand that by ordering any goods, you agree to be bound by these Terms. You should retain a copy of these Terms for future reference.

1. Formation

1.1 This website is operated by Desserts Delivered Bakery Ltd (‘we’, ‘us’ or ‘our’).

1.2 . Our main trading address is at unit 11 hawick estate NE6 1AS

1.3 Any reference to ‘you’ or ‘your’ is a reference to you as our customer and to your rights and obligations.

1.4 Goods displayed on our website can be ordered online through our secure server, or by emailing us at admin@dessertsdeliveredbakery.co.uk

1.5 Your order constitutes an offer to us to buy our goods. All orders are subject to availability and subject to acceptance by us. We will confirm such acceptance to you by sending you notice (the‘Order Confirmation’). The contract between us (the ‘Contract’) will only be formed when we let you have the Order Confirmation.

1.6 The Contract will relate only to those goods confirmed in the Order Confirmation. We will not be obliged to supply any other goods which may have been part of your order until the dispatch of such goods has been confirmed in a separate Order Confirmation.

1.7 By placing an order, you confirm that:

1.7.1 you are legally capable of entering into a binding contract;

1.7.2 you are eighteen years or over; and

1.7.3 you have read and agree to be bound by these Terms.

1.8 Please understand that if you refuse to accept these Terms, you will not be able to order any goods from us. In case of orders made through the website please click on the button marked ‘I Accept’ on the checkout page in the order process if you accept them. If you do not do that you cannot place an order.

1.9 We sell goods only to end consumers. All goods are sold subject to the condition that they will not be resold.

1.10 The Contract may be subject to your right of cancellation (see clause 5 below).

2. Description and price of the goods

2.1 The description and, subject to clauses

2.2 and 2.3 below, the price of any goods you order will be as shown on our website at the time you place your order, subject only to any inadvertent typographical errors for which we will not be liable. We also operate a bespoke service where non-standard goods may be ordered by special arrangement.

2.2 The prices of the goods include standard delivery charges. Additional delivery charges can be found on our website.

2.3 The prices of the goods stated on our website are those operating under our standard service. An additional charge will be payable if you require our express service, as stated at clause 4.2 below.

2.4 All prices are inclusive of VAT, where applicable.

2.5 The goods are subject to ingredient availability. You will be informed when placing your order if any goods cannot be produced and in that event, we will offer you an alternative.

2.6 Please be aware that all our goods may contain nuts or traces of nuts.

2.7 Every effort is made to ensure that all prices and descriptions shown on our website are accurate at the time you place your order. However, our website contains a large number of items and it is always possible that, despite our best efforts, some of the goods listed on our website may be incorrectly priced. We will verify prices when we give you your Order Confirmation.

2.8 We are under no obligation to provide the goods to you at the incorrect (lower) price, even after we have sent you the Order Confirmation, if the pricing error is obvious. However, we will advise you in writing where it is not possible to accept your order to buy the goods at the price stated.

2.9 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

3. Payment

3.1 Payment for the goods may be made by debit, credit or charge card and (in whole or in part) by the redemption of gift vouchers The debit, credit and charge cards accepted by us are those listed on the website.

3.2 Where you pay by debit, credit or charge card, we will debit the price of the goods from your payment card at the time of your order. We reserve the right to terminate any Contract if we are refused payment.

3.3 Where you pay the price (in whole or in part) by gift voucher, the following Terms will apply to your use of the gift voucher and you should read them carefully. The gift voucher:

3.3.1 may be redeemed for those goods which are described on the gift voucher and the full cost of whichever delivery method you select. Accordingly, where you wish to redeem the gift voucher for goods of a higher value than the goods described on the gift voucher or where you require our express service (as to which see clause 4.2 below) then an additional charge will be payable, in accordance with clauses 3.1 and 3.2;

3.3.2 is non-transferable and cannot be sold, resold or redeemed in whole or in part for cash or any other form of credit. You should therefore note that if you choose to purchase goods of a lower value than those described on the gift voucher, we will neither issue you with a gift voucher for the remaining value nor will we pay you a part cash refund of the gift voucher but we will hold the balance which you have not spent to your credit to be used against further orders and we keep a record of all current vouchers and unused balances on vouchers; and

3.3.3 is valid for an indefinite period.

3.4 You agree to indemnify us in full against all costs, expenses and outgoings incurred by us in obtaining payments from you in the event that a failed payment occurs. We may, at any time after a failed payment has occurred, ask a debt collection agency to collect payments from you.

4. Delivery

4.1 We deliver anywhere in mainland UK by commercial courier. Delivery by other means or outside mainland UK may be possible by special arrangement but an additional delivery charge will be payable. If you require delivery outside mainland UK, we will discuss this with you when the order is placed.

4.2 If you order goods from our standard service, delivery will be made between Tuesday and Saturday on the date which you select and specified in our Order Confirmation. However, we also offer a next day service where you require the goods urgently. In that event, an additional charge will be payable. Full details of the additional charges applicable to our express service are available on our website.

4.3 Goods are supplied at a temperature appropriate to the food concerned and perishable frozen goods will be delivered in polystyrene freezer boxes containing dry ice in compliance with statutory requirements. A safety leaflet will be included on the handling of dry ice. Instructions for the defrosting of our frozen goods can be found on our website and we will include a copy of these instructions in the freezer box. You must follow the instructions for defrosting.

4.4 We will arrange a time for delivery once a Contract has been formed and confirm this to you in the Order Confirmation or by contacting you separately with a delivery confirmation. It is essential that you, or someone on your behalf, will be available to receive and sign for the goods at the delivery address at the agreed delivery time. If someone at the delivery address other than you signs for the goods, we are entitled to assume that person is authorised by you to do so.

4.5 Sometimes delivery may be late or cancelled because of adverse weather conditions or other events outside of our reasonable control. If so, we will try to contact you as soon as we are able to in order to reschedule your delivery time and date.

4.6 If no one is at the delivery address when delivery is attempted then the following arrangements will operate, depending on whether the order contains frozen perishable goods:

4.6.1 if the goods are frozen, they will be taken back by our driver and we will be unable to arrange a further delivery because of their perishable nature. In addition, since the goods cannot be resold, and since we will have incurred a delivery charge, we will be entitled to retain in full the price of the goods debited from your payment card;

4.6.2 if the goods are not perishable, they will be taken back by our driver and we will contact you to arrange a further delivery. We will not make any additional charge for this further delivery.

4.7. if nobody is at home between the 9-5 delivery window our couriers will leave your parcel in a suitable location or with a neighbour. We are not responsible if goods are stolen or neighbour does not provide your goods as someone should be available to sign for the package as explained in 4.4.

5. Amendment of order and cancellation rights

5.1 In the case of perishable goods, you may amend or cancel your order by contacting us by email at admin@dessertsdeliveredbakery.co.uk

5.1.1 in the case of our standard delivery service, no later than three hours after the Order Confirmation.
5.1.2 in the case of our express delivery service, no later than 30 minutes after the Order Confirmation.

5.2 If you amend or cancel your order containing perishable goods within the time limits stated in clause 5.1, then within 30 (thirty) days of the amendment/cancellation:

5.2.1 if you have paid the price by credit, debit or charge card, we will credit your payment card with the appropriate sum; and
5.2.2 if you have paid by gift voucher, we will credit your gift voucher.

5.3 Where you amend or cancel an order for perishable goods outside of the time limits in clause 5.1, we will be unable to resell any unwanted goods since they are freshly made to order and we will also have incurred a charge to our courier on the booking of your delivery. Accordingly, we will be entitled to retain in full the price of the goods debited from your payment card on any such cancellation or the relevant gift voucher(s).

5.4 In respect of non perishable goods only, you have the right to cancel the order and to send back the goods at any time within seven working days beginning on the day after you receive the goods. A working day is any day other than weekends and bank or other public holidays. Please note that this right does not apply to perishable goods such as frozen goods. Our cakes are sent frozen.

5.5 If you wish to send back non-perishable goods, you need to comply with the following arrangements:

5.5.1 you must give us notice by email: admin@dessertsdelivered.co.uk

5.5.2 you should then return the goods to us, in secure packaging, within five working days of notifying us that you wish to return the goods. You will be responsible for the cost of returning any goods to us.

5.5.3 you must take reasonable care to ensure that the goods and their packaging are not damaged, pending their return;

5.5.4 within 30 (thirty) days of the date on which you notify us of cancellation, and if you have paid the price of the goods by credit, debit or charge card, we will credit your payment card with the appropriate sum and if you have paid by gift voucher, we will issue you with a replacement gift voucher provided the goods are not damaged; and

5.5.5 if we have already collected the goods ourselves, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.

5.6 In the case of mixed orders comprising both perishable and non-perishable goods, your cancellation rights under clause 5.4 above will only apply to that part of your order which comprises non-perishable goods. You may amend or cancel that part of your order which comprises perishable goods in accordance with the provisions of clauses 5.1 to 5.3 above.

5.7 For your protection we recommend, when returning any goods, you use a reputable delivery service which can provide evidence that they have delivered the goods to us. Please ensure that the goods which are being returned are packed with sufficient care to ensure that damage does not occur in transit. We will not be responsible for damage to returned goods caused by insufficient packaging. In most cases sufficient packaging means a strong cardboard box with adequate internal cushioning around the goods.

6. Refunds policy in case of customer complaint

6.1 Every effort will be taken to ensure that you receive the correct goods and that they are of satisfactory quality. However, if you identify incorrect goods, or the delivery is of an incorrect quantity or you are dissatisfied in any way with the quality of the goods, you should notify us as soon as reasonably possible. In the case of perishable goods, you should inspect them on delivery and if you have any complaints, contact us immediately by email: sales@dessertsdeliveredbakery.co.uk. We may then, at our discretion, require you to send us a photograph of the goods which are the subject of the complaint. We may also require you to return the cake to us. When we receive the cake we will offer a full refund. You may also be given the option to keep the cake and we will arrange for another to be sent out free of charge.

6.2 You should note that where you order any cake with a topping, the topping by its nature may become dislodged during transit. In most cases, you will easily be able to replace the topping on the cake and this will not affect the quality of the cake itself. Accordingly, in that event, you will only be entitled to the remedies under clause 6.3 if there is some other problem with the quality of the cake after the topping has been replaced.

6.3 Subject to your compliance with clauses 6.1 and 6.2 above, where you have received incorrect goods, a short delivery of goods or goods that do not meet with your reasonable satisfaction, we will, at our option:

6.3.1 make good any shortage or exchange the incorrect goods or goods that are of unsatisfactory quality; or

6.3.2 where you have paid the price of the short shipped or unsatisfactory goods by credit, debit or charge card, refund the appropriate sum to your payment card and, where you have paid by gift voucher, refund a credit to your gift voucher.

6.4 We will not require payment of any additional delivery charge in respect of the replacement of goods or making good their shortfall in these circumstances.

Handmade, Bespoke Cakes Delivered Nationwide